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COVID-19: How Does this Alter My Ability to Access Physiotherapy Services?


As this outbreak continues to evolve, the health and safety of our patients remain our top priority. This is an extremely challenging time for everyone, and the landscape is changing daily. 


We are here to support you during this tough time. Whether it is through a secure, virtual appointment, or in-person for 'emergency visits'. Please consider the following for the appointment type that is best suited to meet your needs.

1. Tele-Rehab:

Vitual appointments are encrypted, anonymous, and never recorded or stored. We are able to use our cloud-based booking software (called 'Jane') for video calls. This call involves your Physiotherapist assessing your condition, and providing exercises and advice accordingly. Note that we will be donating a portion of every telerehabiliation visit to the Calgary Food Bank for the month of April. If you would like to join us on the quest to help the Calgary Food Bank, you can donate through our campaign page here: https://www.canadahelps.org/en/dn/m/47503/donation

Visit our instagram page (@fixphysioyyc) for daily tips and tricks of how to stay mobile while at home.

2. In-Person Appointments at Fix: Due to the given circumstance, in-person appointments are held for people whom our Public Health Officials consider to be in 'emergency' circumstances. Our regulatory body has further defined these visits as:

Will the inability to initiate in-person care or the withdrawal of care lead to serious or imminent harm?

AND - Is the client at risk for an emergency room visit, imminent hospital admission or re-admission?


Should someone require an in-person visit, we are following further guidelines to reduce any risk of transmission including (but not limited to):

  • Administering a screening questionnaire and ensuring every person uses hand sanitizer before entering the clinic

  • Using hospital grade disinfectant in, on, and around all treatment spaces including counter tops, exercise equipment, lotions, doorhandles, etc 

  • Appointments are held only on an 'as needed' basis and therefore we ensure that there is only one patient, and one physiotherapist in at a time 


Feel free to call (403-282-2545) or email us (info@fixphysio.ca) for more details.

Please note that any appointment can be cancelled or rebooked without a cancellation fee at this time.

Thank-you for your loyalty and thank-you for your anticipated cooperation during these difficult times.



The Team at Fix Physio