Question 1

Do I need a doctor’s referral?

Accepted Answer

A doctor's referral is not required to see our practitioners. However, to ensure your visit is covered by your health plan, please confirm any referral requirements directly with them.

Question 2

What is the cancellation policy?

Accepted Answer

Please note we require a minimum of 24h notice for any changes to 30min bookings, and a minimum of 48h notice for appointments over 30min. Such notice must be received during regular business hours (excluding Sundays and Statutory Holidays) and provided via email, phone call, or voicemail. Failure to adhere will result in a charge of 50% of the cost of the scheduled booking, billed directly to your account or credit card on file. Any disrespectful behaviour towards staff enforcing this policy will not be tolerated. Thank you for understanding.

Question 3

What do I need to bring?

Accepted Answer

It is helpful if you bring attire to change into to make the area of concern visible to the practitioner. This may include a tank top and/or shorts. If you have anything else that may be related to the injury including shoes, orthotics, etc. that can be helpful to the practitioner.As a private clinic we do not have access to AHS Connect Care so if you have had any imaging or testing done, you can bring those reports for your practitioner to look at.If you have extended health benefits that you would like us to bill directly, please bring your insurance card or the group and policy numbers.

Question 4

What can I expect during my physiotherapy or osteopathy assessment?

Accepted Answer

During your first assessment (45-60 minutes), your therapist will discuss your medical history and injury details. They'll then perform a biomechanical evaluation to pinpoint the problem and its cause. You can expect to receive initial treatment, including education on your injury and self-care techniques. Follow-up appointments typically last 30 minutes. Sessions are usually conducted in an open environment, but privacy curtains or rooms are available upon request.

Question 5

Does physiotherapy, osteopathy or acupuncture hurt?

Accepted Answer

Physiotherapy, Osteopathy, and Acupuncture typically don't cause significant pain. You might experience some discomfort during the sessions, especially when working on injured areas. This discomfort is usually mild and temporary. It's different from pain, and your therapist will always work within your tolerance level.

Question 6

Do you treat WCB or Motor Vehicle injuries?

Accepted Answer

We handle WCB claims and treat all injuries, including those from motor vehicle accidents.

Question 7

Do you have the contract with AHS for post surgical and low income?

Accepted Answer

We don't participate in the AHS contract for post-surgical or low-income patients. While the program existed, we disagreed with aspects like income verification methods and low reimbursement rates.  These, in our view, could compromise quality care. If you're interested in AHS clinics, follow this link for a list of participating providers: For a List of Clinics

Question 8

Which practitioner/ specialty should I see?

Accepted Answer

We recommend booking an initial assessment with any of our qualified therapists. They'll assess your needs and recommend the best course of treatment. Alternatively, explore our "what we treat" page for more information, or schedule a FREE general information session consult (virtual or in-person) to discuss your concerns directly with the practitioner (please note these are not assessments and no treatment will be provided during these sessions). Call 403-282-2545 or email info@fixphysio.ca - we're happy to answer any questions.

Question 9

What is the difference between counselling and psychology?

Accepted Answer

Counselling is the treatment provided by clinical social workers, psychologists and some nurses as well. Psychology is a specific educational background that some counsellor have. Cara and Sam (Birds Eye Wellness) are both social workers with clinical Masters degrees, who do counselling.  Social workers tend to focus a lot more on the person in their environment, for instance thinking about the influence of sexism, racism, classism, ableism on a persons mental health struggles. Social workers are covered by most extended benefits just like psychologists.

FAQ

Frequently asked questions